Privacy Policy
Privacy Policy
Last Updated: 10/07/26
. Introduction
This Privacy Policy explains how Alan Oliver collects, uses, stores, and protects your personal information when you visit my website, make a booking enquiry, purchase music books, or otherwise interact with my services.
I am committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who I Am
Business Name: Alan Oliver
Contact Email: alan.oliver1987@hotmail.com
Website: www.alanoliverguitarist.com
I provide classical guitar performances for weddings, private functions, corporate events, and other occasions. I also sell music books through my website.
3. Information I Collect
I may collect the following personal information:
Booking and Enquiry Information
Name
Email address
Telephone number
Event details and location
Any information you choose to provide in messages or enquiry forms
Online Purchases
When you purchase music books through my website, I may collect:
Name
Billing address
Delivery address
Email address
Telephone number
Order details
Website Usage Information
My website may automatically collect certain information, including:
IP address
Browser type
Device information
Pages visited
Date and time of visits
This information may be collected through cookies and similar technologies.
4. How I Use Your Information
I use your personal information to:
Respond to enquiries and booking requests
Provide performance services for weddings and events
Process and fulfil music book orders
Communicate with customers regarding bookings and purchases
Arrange delivery of purchased products
Maintain business records
Improve website functionality and customer experience
omply with legal and regulatory obligations
5. Legal Basis for Processing
I process personal data on the following legal bases:
Contract: To perform a contract with you or take steps before entering into a contract.
Legitimate Interests: To manage and operate my business effectively.
Legal Obligation: Where I am required to comply with legal requirements.
Consent: Where you have given consent, such as for optional marketing communications.
6. Payment Processing
Payments made through the website may be processed by third-party payment providers. I do not store or have access to your full payment card details.
Please refer to the privacy policies of the relevant payment providers for information about how they process your personal data.
7. Sharing Your Information
I do not sell your personal information.
I may share your information with trusted third parties where necessary to operate my business, including:
Website hosting providers (such as Wix)
Payment processors
Delivery and postal services
Professional advisers, accountants, or legal advisers where required
Government authorities where required by law
These third parties are only permitted to use your information for the purposes of providing services on my behalf or as required by law.
8. Data Storage and Security
I take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Information collected through the website may be stored using Wix's secure systems and infrastructure.
9. Data Retention
I retain personal information only for as long as necessary to:
Provide services and fulfil orders
Maintain business records
Resolve disputes
Meet legal, tax, and accounting obligations
When information is no longer required, it will be securely deleted or anonymised.
10. Marketing Communications
If you subscribe to receive updates or marketing communications, I may use your email address to send information about performances, new music books, or related services.
You can unsubscribe from marketing communications at any time by contacting me or using the unsubscribe link included in emails.
11. Cookies
My website may use cookies and similar technologies to improve functionality and analyse website traffic.
You can manage cookie preferences through your browser settings. For more information, please see the website's Cookie Policy.
12. Your Rights
Under UK data protection law, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Request transfer of your information to another organisation
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact me using the details provided below.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Alan Oliver
Email: alan.oliver1987@hotmail.com
Telephone: 07507269527
Postal Address: 50 Spinney Drive, Tw14 8pn
14. Complaints
If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Information about the ICO can be found at:
15. Changes to This Policy
I may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will indicate the date of the latest revision.
Terms and Conditions
1. General
These Terms and Conditions apply to all bookings for live musical performances and all purchases of music books supplied by Alan Oliver
By making a booking or purchasing a product, the Client agrees to these Terms and Conditions.
2. Performance Bookings
2.1 Booking Confirmation
A performance booking is only confirmed once a deposit has been received and written confirmation has been issued by the Musician.
2.2 Deposits
All deposits paid for performances are strictly non-refundable.
The deposit secures the date and compensates the Musician for turning away other work. No refunds will be given in the event of cancellation by the Client, regardless of the reason.
2.3 Balance Payment
The remaining balance must be paid no later than [7/14/30] days before the performance date unless otherwise agreed in writing.
Failure to pay the balance by the due date may result in cancellation of the booking, with the deposit remaining non-refundable.
2.4 Client Cancellation
If the Client cancels a confirmed booking:
The deposit will be forfeited and is non-refundable.
If cancellation occurs within [30] days of the event date, the full booking fee may become payable.
Any amounts already paid beyond the deposit may be refunded at the Musician's discretion unless the event falls within the cancellation period stated above.
2.5 Changes to Booking
Any changes to the event date, venue, performance times, or other material details must be requested in writing and are subject to availability and agreement by the Musician.
A requested date change may be treated as a cancellation and a new booking if the Musician is unavailable for the new date.
2.6 Musician Cancellation
In the unlikely event that the Musician is unable to perform due to illness, accident, emergency, or circumstances beyond reasonable control, every effort will be made to provide a suitable replacement musician.
If no replacement can be provided, all monies paid by the Client, including the deposit, will be refunded in full. This shall be the Client's sole remedy.
2.7 Venue Requirements
The Client is responsible for ensuring:
Safe access to the venue.
Adequate performance space.
Access to electrical power where required.
Compliance with any venue regulations.
The Musician reserves the right to refuse to perform where conditions are unsafe or unsuitable.
2.8 Force Majeure
The Musician shall not be liable for failure to perform due to circumstances beyond reasonable control, including but not limited to extreme weather, natural disasters, government restrictions, power failures, strikes, or other unforeseen events.
3. Music Book Sales
3.1 Orders and Payment
Full payment must be received before any music book is dispatched, delivered, or provided.
3.2 Non-Refundable Payments
All payments made for music books are strictly non-refundable.
No refunds, exchanges, or credits will be provided once an order has been placed, except where required by applicable consumer law.
3.3 Digital Products
Where music books are supplied electronically or by digital download, no refunds will be provided once access has been granted or the product has been delivered.
4. Liability
The Musician's total liability for any claim arising from a booking, performance, or product purchase shall not exceed the amount paid by the Client.
The Musician shall not be liable for indirect, incidental, or consequential losses.
5. Photography and Promotion
Unless otherwise agreed in writing, the Musician may use photographs, videos, testimonials, or reviews from the event for promotional and marketing purposes.
6. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of [Country/Jurisdiction].
7. Acceptance
Payment of a deposit, booking fee, or purchase of any music book constitutes acceptance of these Terms and Conditions.